FAQ

FREQUENTLY ASKED QUESTIONS

​TRAVEL|HOTEL

  • Do I need to book my own flights? YES! Attendees are responsible for booking their flights based on the conference agenda. Make sure to book your air travel accordingly (giving yourself plenty of time so as not to miss a minute of content). Note: If you have any airline credits remaining from the cancelled 2020 Marketing Masters, please remember to use those.

    • Arrivals: Plan on arriving at the resort by Monday, Oct. 24 to check in (to the hotel and the conference) – depending on your location, you may need to travel in on Sunday, Oct. 23. Event volunteers, and Marketing Directors and above should plan to arrive on Sunday. NOTE: Sunday stays must be approved by a team member’s supervisor – the nightly room rate, tax and nightly resort fee will be charged to the master account and billed back to the applicable region by accounting (just like the Monday through Wednesday room nights).

      • Marketing Masters Kick-Off at 2:30 p.m. MST (for all attendees)

      • There are also a few pre-conference events taking place Monday for certain team members

        • Director Meeting at 9:00 a.m. MST

        • Headshots from 1:00 p.m. - 5:00 p.m. MST

        • New Attendee Orientation at 1:00 p.m. MST (for those new to Greystar or those attending in-person for the first time)

    • Departures: The conference will close at noon MST on Thursday, Oct. 27.

  • Do I need to book my own hotel? NO! This year, Greystar will make hotel reservations on behalf of attendees. The nightly room rate, tax and nightly resort fee will be charged to the master account and billed back to your region by accounting.

  • Do I need to have a credit card at check-in? The nightly room rate, tax and nightly resort fee will be charged to the master account and billed back to your region by accounting. Attendees will only be required to provide a credit card for incidentals at the hotel.

  • Can I come early or extend my stay? Some team members may consider arriving early or staying at the hotel beyond the event. If this is for work-related reasons, the additional day(s) must be approved by a team member’s supervisor as work-related travel; however, approved work-related stays will NOT be charged to the master account – the nightly room rate, tax and nightly resort fee will be the team member’s responsibility to pay for and submit for reimbursement later. If a team member opts to arrive early/stay for personal reasons, all room-related charges are the team member’s responsibility. NOTE: Additional night stays two days prior and two days after our Sunday through Wednesday night room block may be eligible to still receive the discounted group rate – this is subject to hotel occupancy. If the group rate cannot be applied, the regular room rate will apply. We have also hired On Point Meetings to help plan the details of this year’s meeting - Jana@meetonpoint.com will confirm all pre- and post-stays, and room rate after you submit your registration. 

  • Can I leave before the end of the conference? No. Attendees are expected to stay through the end of the conference so you can enjoy the full Marketing Masters 2022 experience. We recommend flights departing Phoenix after 2:30 p.m. MST to allow you time to travel to the airport. 

AGENDA

  • Where can I find more information and a copy of the agenda? Additional details, including the agenda, will be shared in the coming weeks. Our soon-to-be-released conference app will become your main source for everything Marketing Masters 2022!

  • This is my first Marketing Masters; how do I know what to expect? All first-time attendees (including those attending in-person for the first time) are required to join the New Attendee Orientation session on Monday, Oct. 24 at 1p.m. MST. Additional details, including the agenda, will be shared in the coming weeks. Our soon-to-be-released conference app will become your main source for everything Marketing Masters 2022!

ATTIRE

  • What is the conference attire? Conference attire is business casual. Jeans are allowed (no torn or ripped jeans).

  • What is the gala attire? This year’s awards gala will be cocktail attire.

*Still need to register? Click HERE 

 

The visual media consent form will need to be signed/uploaded with your registration. It is attached to the registration form but we are also making it available here in case needed.

More questions? Stay tuned for the release of our app with additional event details coming soon. We have also hired On Point Meetings to help plan the details of this year’s meeting. Please contact Jana@meetonpoint.com if you have questions regarding your hotel stay or this year’s conference experience. 

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